Accessibility Statement

Our commitment and legal obligations  

We commit to ensuring the communications we produce are clear and accessible to the widest range of people.  

We recognise our obligations under The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Equality Act 2010.  

Web standards and technologies  

We have developed the website so that it works on the widest number of devices and web browsers as possible. The site has been tested with disabled users, as well as automated accessibility testing software.

This website uses HTML 5 (HyperText Mark-up Language) and CSS (Cascading Style Sheets) to render content. We have also used other technologies including JavaScript on certain areas of the website.  

We’re working hard to make the website conform to level AA of the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1). We recognise we have more work to do to achieve this.  

Technical information about this website’s accessibility  

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.  

Known limitations  

It has not been possible to ensure that the website meets WCAG 2.1 (AA) at the current time because:  

  • iFrames – Users relying on assistive technology or navigating with a keyboard may have difficulties with the following actions:  
  • Selecting seats online using our Choose Seats iframe, as navigating a seating plan is difficult for keyboard-only and/or assistive technology users 
  • Navigating between dates and performances as keyboard-only and/or assistive technology users are not able to use the date picker to navigate between performances for an event 
  • Some labels, instructions and error messages are not clearly visible and navigable to users relying upon assistive technology 
  • Some of the text within event descriptions may not be written in Plain English 
  • Our PDF Pint at home tickets are not readable by assistive technology 

We are working to meet the compliance as specified in The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 by the September 2020 deadline.  

Contact us  

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us.  

Alternative versions  

If you are not able to access a service or content on the website, contact CSM Ticketing on opens in a new windowcsmticketing@arts.ac.uk. Please include details of the content you need and the required format. We will then work with the team who own the service/content to get you what you need.  

Issues and complaints  

To report an issue with the website or to make a complaint, please contact CSM Ticketing on opens in a new windowcsmticketing@arts.ac.uk

We aim to provide you with an initial response within 48 hours and will provide clear information about how we will deal with your enquiry.  

If you feel we have not answered your complaint satisfactorily, please contact us again. We will escalate your complaint to the Head of Building Operations and Events who will work with the team who provides the service/content to get you a response.  

This statement was prepared on 23 September 2019.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).  

Enforcement procedure  

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).